Shipping policy
Thank you for shopping with Kull Coal. Below is information about how we process and deliver your orders.
Order Processing
All orders are processed within 1–2 business days after payment has been successfully completed. Orders placed on weekends or public holidays will be processed on the next working day.
Once your order has been processed and shipped, you will receive a confirmation email with shipping details and tracking information (if available).
Shipping Locations
We currently ship across the United Kingdom. If you would like to place an order from outside the UK, please contact us at info@kullcoal.com before placing your order.
Estimated Delivery Time
After dispatch, delivery usually takes:
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Standard UK Delivery: 2–5 business days
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Express Delivery (if available): 1–2 business days
Please note that delivery times may vary depending on the courier and your delivery location.
Shipping Costs
Shipping fees are calculated at checkout based on your order size, weight, and delivery location. The total shipping cost will be displayed before you complete your purchase.
Order Tracking
If tracking is available for your shipment, you will receive a tracking number via email once your order has been dispatched.
Delivery Delays
While we aim to deliver all orders within the estimated timeframes, delays may occasionally occur due to circumstances beyond our control, such as courier delays, weather conditions, or peak delivery periods.
Incorrect Shipping Address
Please ensure that your shipping address is entered correctly during checkout. Kull Coal cannot be held responsible for orders delivered to incorrectly provided addresses.
Damaged or Missing Items
If your order arrives damaged or if any items are missing, please contact us within 48 hours of receiving your order so we can assist you as quickly as possible.
Contact Us
If you have any questions about our shipping policy, please contact us at:
Email: info@kullcoal.com
Address: 160 Kemp House, London EC1V 2NX, United Kingdom
